Telephone Etiquette Lunch Talk in Nigeria 

Welcome, esteemed professionals and business enthusiasts, to an enlightening journey of communication refinement at our Telephone Etiquette Lunch Talk in Nigeria. Join us for a captivating session where we’ll unravel the intricacies of telephone etiquette and explore the art of effective communication in today’s digital age. In Nigeria’s bustling business landscape, mastering the nuances of telephone communication is essential for building strong relationships, fostering trust, and ensuring professionalism in every interaction.

Prepare to embark on a transformative experience as we delve into the dos and don’ts of telephone etiquette tailored specifically for Nigeria’s vibrant business environment. Whether you’re a seasoned professional seeking to polish your communication skills or a budding entrepreneur eager to make a lasting impression, this lunch talk offers a unique opportunity to gain practical insights, exchange ideas, and connect with like-minded individuals. Join us as we come together to refine our telephone communication skills and elevate our professional presence in Nigeria’s ever-evolving business landscape.

Talk Objectives:

1. Understanding the Importance of Telephone Etiquette:
   Delve into the significance of proper telephone etiquette in creating positive first impressions, fostering professionalism, and building strong relationships.
2. Mastering Professional Greetings and Introductions:
   Explore techniques for greeting callers warmly, introducing oneself professionally, and setting the tone for productive conversations.
3. Effective Listening and Communication Skills:
   Discuss strategies for active listening, paraphrasing, and asking clarifying questions to ensure clear and effective communication over the phone.
4. Managing Call Transfers and Hold Times:
   Examine best practices for transferring calls efficiently, minimizing hold times, and providing courteous updates to callers waiting on hold.
5. Handling Difficult or Challenging Calls:
   Explore techniques for remaining calm, empathetic, and professional when dealing with irate or upset callers, resolving conflicts effectively and preserving customer satisfaction.
6. Providing Accurate and Helpful Information:
   Discuss the importance of providing accurate information to callers, verifying details as needed, and offering assistance or alternative solutions when necessary.
7. Ending Calls Professionally:
   Examine techniques for concluding phone conversations politely, summarizing key points, confirming next steps, and expressing gratitude for the caller’s time.
8. Utilizing Professional Language and Tone:
   Explore the significance of using courteous and professional language, maintaining an appropriate tone of voice, and avoiding slang or jargon that may be confusing or offensive to callers.
9. Managing Voicemail and Call Backs:
   Discuss best practices for recording clear and concise voicemail messages, returning missed calls promptly, and ensuring follow-up as needed to provide excellent customer service.
10. Adapting to Cultural and Regional Differences:
    Examine the importance of cultural sensitivity and awareness when communicating over the phone, adapting communication styles and greetings to respect diverse backgrounds and preferences.

More Information:

Duration: 60 minutes

Fees: $1899.97  USD 679.97

For more information please contact us at: contact@knowlesti.com.ng

If you would like to register for this talk, fill out the registration form below.