Handling a Difficult Customer lunch and learn talk in Nigeria

Welcome to our Handling a Difficult Customer lunch and learn talk in Nigeria, where we explore strategies for effectively managing challenging customer interactions and turning them into positive experiences. In today’s competitive business landscape, customer satisfaction is paramount, and knowing how to handle difficult customers with professionalism and empathy can make all the difference. Join us for an engaging session where we share practical tips and insights to help you navigate challenging situations with confidence and finesse.

In this interactive talk, we’ll delve into the psychology of difficult customers, understanding their motivations and emotions to better address their concerns. From de-escalation techniques to active listening skills, you’ll learn how to diffuse tension, build rapport, and find mutually beneficial solutions that leave both customers and employees satisfied. Get ready to transform challenging encounters into opportunities for building trust, loyalty, and long-term success in the Nigerian business landscape.

Talk Objectives:

1. Developing Empathy and Emotional Intelligence:
   Providing strategies for empathising with customers’ emotions and responding with patience and understanding.
2. Practicing Active Listening:
   Teaching the importance of active listening skills in understanding customers’ concerns and demonstrating genuine interest in resolving their issues.
3. Learning De-escalation Techniques:
   Offering techniques for defusing tense situations, such as remaining calm, using positive language, and acknowledging the customer’s feelings.
4. Setting Boundaries and Asserting Control:
   Explaining the importance of setting boundaries while maintaining professionalism and control over the interaction.
5. Providing Solutions and Offering Alternatives:
   Equipping participants with the skills to find creative solutions to customers’ problems and offering alternatives when necessary.
6. Managing Time and Prioritising Tasks:
   Discussing time management strategies to handle difficult customer interactions efficiently without neglecting other responsibilities.
7. Collaborating with Team Members:
   Emphasising the importance of teamwork in resolving difficult customer issues, including seeking assistance from colleagues when needed.
8. Turning Challenges into Opportunities:
   Encouraging participants to view difficult customer interactions as opportunities to strengthen relationships and build customer loyalty.
9. Learning from Experience and Continuous Improvement:
   Encouraging reflection on past experiences, identifying areas for improvement, and committing to ongoing learning and development in handling difficult customers.

In conclusion, our Handling a Difficult Customer lunch and learn talk equips you with the essential skills and strategies to manage challenging customer interactions effectively and turn them into positive experiences. Join us to gain practical insights and techniques that will help you navigate difficult situations with confidence and professionalism.

Ready to enhance your customer service skills and make a positive impact on your organisation’s reputation? Reserve your spot now to attend our lunchtime talk and learn how to handle difficult customers with grace and effectiveness. Don’t miss this opportunity to transform challenging encounters into opportunities for building strong customer relationships and driving business success in Nigeria.

More Information:

Duration: 60 minutes

Fees: $1299.97  USD 679.97  

For more information please contact us at: contact@knowlesti.ng

If you would like to register for this talk, fill out the registration form below.